This training will explore appropriate communication, relationship-building, and strategies to navigate challenging interactions in a supportive and professional manner. Participants will gain practical tools to strengthen client engagement while maintaining ethical and effective boundaries.
There will be two specialized sessions - one for outreach providers, and one for housing case managers.
9:30 am - 12:30 pm is for Outreach Providers
1:30 pm - 4:30 pm is for Housing Case Managers
